FAQs

Get Informed

Which countries do you ship to?

We are shipping internationally via postal service from Serbia to any country in the world. Shipping is usually done twice a month when we finish bulk orders.

Please, note, that your local Customs Authorities may issue import tax according to your country laws.


Also, we strongly recommend that you check if there are any other law regulations from your Customs that may restrict delivery of this type of equipment. 

How do I finish payment?

All payments are accepted through bank transfer or Pay Pal service.

For PayPal there is a small PayPal fee to be paid for every transfer and it is calculated in shipping expenses.

When do I pay?

When your order is finished we'll send you raw pictures of your order with comments and details regarding every sword we make. This is also time to receive comments from your side. When everything is done we'll send you the PayPal invoice. Once the payment is received well send you the swords.

Can I track my order once it is shipped?

As mentioned earlier we send our products via Serbia postal service. For every package you'll get tracking number and you can check for its status online.

What if my sword is damaged during shipping?

We really do our best to pack your order in a hard box so it doesn't get damaged during transport. But don't worry, if something happens during the transport our company will make a new order and ship it as soon as possible.

Do you accept returns?

Unfortunately we do not accept returns. If you have any questions or doubts about our product don't hesitate to ask. We are also HEMA fencers and we also order equipment from other suppliers so we know how difficult it is to get a good impression from a few pics. We'll be patient for every question you have and this way we encourage you to ask.